Frequently asked questions

A bid is a binding commitment, so we verify who is making it. Every buyer must upload the front and back of a government-issued ID and a selfie before their first bid or purchase. It keeps fake accounts and time-wasters out of the auction, and it is what lets us title a vehicle into the right name afterwards.

Documents are reviewed by our team during business hours, usually within a few hours. You are emailed as soon as your account is cleared.

Identity documents are stored outside the public web root, are never linked publicly, and are only accessible to the verification team. Location data is stripped from every uploaded image on receipt.

No. Registration is free, takes under a minute and needs no payment details. You only ever pay for a vehicle you have bid on and won, or bought outright.

As soon as you place a bid. The agreement is generated automatically with your name, address, the vehicle details, the VIN and your bid amount already filled in, and emailed to you for electronic signature. Signing early means that if you win, delivery is arranged the same day with no further paperwork.

No. The agreement only takes effect on the vehicle you actually win, or on a Buy Now purchase you complete. If you are outbid, nothing is owed.

Yes. Signatures are captured under the U.S. ESIGN Act and applicable state UETA legislation, with a full audit trail of when the document was sent, viewed and signed, and from which IP address. Both parties receive the executed PDF with a signature certificate attached.

Payment is by bank wire transfer. Once your agreement is signed we issue an invoice with our bank details and your order number as the reference. We never store card data, and we will never email you a change of banking details — if you receive such a message, call +1 (360) 555-0178 before sending funds.

Yes. Every vehicle is sold with its title or equivalent ownership document, and the title status — clean, rebuilt or salvage — is disclosed on the listing before you bid and repeated on your purchase agreement. Titles are released once payment clears, and are sent by tracked mail or handed over on delivery.

Titling, registration, road tax and any state inspection or emissions certificate are the buyer's responsibility and at the buyer's cost. We provide every document you need to complete it at your DMV.

Once payment clears we assign a vetted transporter and send you tracking. Most deliveries land within 2–7 business days across the United States, Canada and Mexico. If your street cannot take a full-size carrier we will arrange a nearby meeting point.

Customer collection is not available. Every vehicle is delivered through our authorised transport partners so that condition on arrival is documented and the inspection period has a clear start date.

Your inspection window opens at 9:00 AM on the weekday after delivery. Take it to your own mechanic. If it is not as described, notify us in writing within 5 days of receiving it and no later than 30 days after the sale date, and we collect it at our cost and refund you in full within 48 hours.

The vehicle must not be altered, repaired, resold or used commercially. Driving is limited to what is needed to verify condition — no more than 250 miles beyond the odometer reading at time of sale.

Yes. Every vehicle carries a 6-month warranty. It does not cover physical damage occurring after the inspection process, wear items, or damage caused by misuse, neglect or unauthorised modification.